Refund & Cancellation Policy
Last Updated: August 24, 2026
Prepaid campaigns with clear rules — what happens before and after checkout.
1. What you are buying
A SpotFeed campaign is prepaid digital advertising. After Creem.io confirms payment, the campaign budget (minus processing fees) is split between a visitor reward pool and platform revenue. Verified visits spend the pool in real time. This is not a cancellable subscription, and the remaining pool is not a sponsor wallet you can withdraw.
2. Before payment
If you leave Creem checkout without completing payment, nothing is charged and no campaign is placed.
3. After payment — generally non-refundable
Once a paid campaign is placed on the live stage or in the queue:
- Delivered visits are non-refundable. Pool already paid out to visitors cannot be reversed through SpotFeed.
- Processing fees are non-refundable. Creem's 3.9% + $0.40 (on the campaign budget) is kept by the payment processor.
- Platform margin is non-refundable once the campaign exists, including the share of net that is not in the visitor pool.
- Priority placement is non-refundable. The add-on (currently +$3.00) purchases immediate stage placement. It is not visitor-pool funding. Being moved off stage later because another priority campaign takes the stage does not create a refund — your remaining pool stays attached to your campaign in the queue.
- There is no self-serve pause-to-refund. A campaign that is displaced because priority placement preempted it is still an active purchase: unspent pool remains committed to future verified visits when that listing returns to the stage.
4. When we will refund
Contact us with your order ID and Creem receipt. We will refund (via Creem to the original payment method, where Creem allows) if:
- You were charged more than once for the same intended checkout; or
- Payment succeeded but we never created or extended a campaign (no live or queued listing for that order).
Unused pool on a healthy queued or live campaign is not refunded just because delivery is slower than you hoped, the queue is long, or visitors react negatively. SpotFeed does not sell guaranteed conversion or a delivery deadline.
5. Removed or violating campaigns
Campaigns taken down for Terms violations (malware, phishing, scams, illegal or prohibited content, and similar) forfeit remaining pool and priority placement fees. No refund.
6. Visitor balances
Visitor credits are not refundable as card charges — visitors do not pay SpotFeed for visits. Credits can be withdrawn only through the wallet once the minimum threshold (currently $5.00) is met, via USDT (Polygon or TRON) or PayPal, as a pending request an operator fulfills or rejects. A rejected payout returns the amount to your SpotFeed balance. Banned or fraudulent accounts may lose unpaid balances.
7. Chargebacks
Creem.io is merchant of record. Opening a chargeback while also requesting a platform refund for the same payment may delay or deny both. Use this policy and your order ID first for genuine placement failures.
8. How to reach us
For refund or placement inquiries, email support at support@spotfeed.lol. Include your campaign order ID, approximate payment time, and Creem receipt. Guest sponsors should also keep their edit token. Related rules live in the Terms of Service.